RETURNS & EXCHANGES | Rails

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RETURNS & EXCHANGES

 

RETURN POLICY 

We want you to be happy with your purchase! RAILS will gladly refund or exchange any full price item within 30 days of purchase. For your convenience, we provide one free shipping label per order for all domestic returns. 

Please note:

  • Items must be unworn, unwashed, unused with original tags attached. 
  • Gifted items are eligible for store credit only. 
  • We only accept returns or exchanges purchased from railsclothing.com and not from other retailers.
  • Personalized items cannot be returned or exchanged.
  • Returns will only be accepted with a completed return form or a copy of your invoice.

 

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, or have any other inquiry about our return process, please contact our customer support team for assistance HERE .

 

SALE RETURN POLICY 

Items purchased on sale or using a promo code (welcome code excluded) may be returned for store credit only. Sale items cannot be returned for a refund. FINAL SALE items are not eligible for return, exchange or store credit. 

Please note:

Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. This code can be used towards any item(s) and never expires. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase.

     

    RETURN PROCESS

    1. Click the link below and complete the online steps to obtain your free return label. 
    2. Use the return label provided. 
    3. Include the below return form or original invoice with your return. 
    4. Pack your item securely in an appropriate envelope or box and send it to the address provided below.
    5. Please allow 5-7 business days for your return to arrive to our warehouse, and an additional 7-14 business days for processing. You will receive an automated confirmation email once the refund has been issued.

    Click HERE to obtain your return label (Contiguous U.S. returns only). 

    Click HERE to obtain your return form.

    *International returns please see international return process. 

    SHIP TO:
    RAILS
    ATTN: RETURNS
    2301 E. 51st ST.
    VERNON, CA 90058

     

    NOTE:  If you are shipping a return or exchange to us using your own mail carrier (at your cost), we suggest you insure the package and purchase tracking services for your protection. Rails will not be responsible for lost or damaged packages. Please provide our Customer Service team with your tracking information at info@railsclothing.com 

     

    REFUNDS

    All returns must be made within 30 days of purchase. Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account. 

     

    EXCHANGES

    If you need to exchange your item for a different size or color, please contact customer service at info@railsclothing.com with your original purchase information and items which you would like to receive in exchange. Exchanged items must be of equal or lesser value to the original purchase. Rails will refund the original form of payment should there be a price difference between the returned and the exchanged items. 

     

    INTERNATIONAL & NON-CONTIGUOUS U.S. RETURNS

    (including Alaska, Hawaii, and Puerto Rico)

    International customers may return merchandise by any trackable method at their own expense.  Please fill out the downloadable return form below and send it back to us using your preferred method of shipping.

     

    Click HERE to obtain your return form.

     

    LOST PACKAGES 

    We ship via Fedex which provides trackable methods of shipping. If your package is lost in transit please contact Fedex and RAILS customer service. Once proof of delivery is generated we cannot be responsible for delivered items that have been lost or stolen.

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